Frequently Asked Questions
Do you direct bill?
Yes, we direct bill most major insurance companies.
What is your cancellation policy?
Our clinic has a 24 hour cancellation policy. If you are unable to make your scheduled appointment time and do not provide the required notice we will charge you the full price of your appointment, if we are not able to fill the appointment. If we are able to refill the appointment, there is no charge. In the event that you have an emergency or are sick, please let us know so we can treat your specific situation.
This policy is necessary for our clinic to continue to serve our clients and ensure our therapists have a feasible career. During clinic hours please call to cancel appointments. If you need to cancel an appointment after hours, please call us and leave a message.
Are your massage therapists registered?
Yes, all of our massage therapists have completed a massage therapy program of at least 2200 hours and are registered.
Do you direct bill for Motor Vehicle Accidents?
This is dependent on your insurance company and if they allow direct billing but most auto insurance companies allow us to direct bill.
Will my insurance cover IV Therapy/Prolotherapy?
These treatments would be covered by insurance companies under the Naturopathic Medicine coverage. It is best to call your provider for specific details on Naturopathic Medicine coverage.
How are Naturopathic Doctors trained?
Naturopathic Doctors first obtain an undergraduate degree with prerequisite courses such as anatomy, physiology, biochemistry and organic chemistry. They then do a four-year Naturopathic program at one of two accredited schools in Canada. All NDs in Canada write a North America wide licensing exam. In Alberta, all Naturopathic Doctors are licensed by the Alberta College of Naturopathic Doctors.
Is Naturopathic Medicine based on science?
There is a huge body of clinical studies and evidence validating the use of natural medicine. It is quickly becoming a common, mainstream choice for many. As an ND, Dr. Joanne Day relies on your symptoms and lab testing to develop a logical treatment plan that addresses the root cause of your pain or health challenge.
Can I see a Naturopathic Doctor and my regular Medical Doctor at the same time?
Yes, please do! Naturopathic Medicine and conventional medicine can be practiced safely together. Especially for people with complex health conditions, it is important to have a team of health professionals working together to help you achieve optimal health. Drugs? Naturopathic doctors are extensively trained in potential drug/herb interactions and commonly work with patients who are on numerous drugs.
Is Naturopathic Medicine expensive?
Many extended healthcare insurance providers cover consults, IV treatments and prolotherapy as part of their Naturopathic Medicine coverage. Also, we can direct-bill to many insurance companies. Please call your insurance company and inquire about how much Naturopathic Medicine coverage you are entitled to. For those who don’t have insurance, Naturopathic Medicine can seem like a big expense especially since 5-6 treatments are usually needed over a period of 3-4 months. However, once the initial series of treatments are completed, most patients find ongoing care to be very manageable, especially since less drugs such as painkiller are usually needed.
Do IV treatments hurt?
Most people actually enjoy their IV treatments. Where else do you get to relax in a comfy chair away from all your stressors and responsibilities? After the initial poke, most people feel nothing as the IV goes in.
Does prolotherapy hurt?
There is some discomfort with the injection therapies including prolotherapy. If you are very inflamed and in pain, there are other injection therapies such as Perineural Injection Treatments and Neural Therapy which can help calm down the inflammation of the nerves. These treatments are very effective on their own or can sometimes be used before prolotherapy treatments to make them more tolerable. Tylenol is an acceptable pain reliever to use before and after treatments.
